# Frequently Asked Questions

- ## What do I get exactly?
  
  You will get access to Snowball.club and the Chrome Extension + the [features](/#features) associated with the subscription plan you chose. See [Pricing](/content/pricing/index.html) page for more details or contact us by email at pl@snowball.club.

- ## What is Snowball?
  
  It's a tool for X (Twitter) users that helps with creating, scheduling, and publishing content. Our goal is to make growing your audience easier!
  
  See all the superpowers it unlocks: [Features](/#features)

- ## Can I get a refund?
  
  Yes! You can request a refund if you are unsatisfied within 7 days of your purchase. Reach out by email at pl@snowball.club

- ## Is Snowball suitable for all types of brands and creators?
  
  Yes. Whether you're just starting out or looking to scale up, our features can support your growth strategy.

- ## Can I try Snowball for free?
  
  Yes, each plan comes with a 3 days free trial included for new users.
  
  **You can cancel anytime** and keep using Snowball until the end of the trial.

- ## How do I get started?
  
  Simply sign up on our website, pick a plan and you'll be ready to grow your audience in no time!
  
  Every plan comes with a free 3 days trial. Cancel anytime.

- ## Can I schedule X (Twitter) long form posts with Snowball?
  
  Yes, Snowball allows you to publish and schedule long form posts up to 25000 characters (an x.com Premium subscription is required)

- ## Is AI content personalized?
  
  Yes! You will set up your profile once and Snowball will use it everywhere to help you create personalized content tailored for your audience.
  
  It only takes 2 minutes to set up.

- ## I have another question
  
  Sure, contact us by email at pl@snowball.club